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SES Water asks you to check vacant properties after cold snaps

Please could we ask that you check on any vacant property, such as family or friends that have gone away for a few days, as these leaks may go unnoticed otherwise and cause damage to their home.

If you do notice a burst at home, please follow these steps: Turn off the stopcock and boiler Open all taps to drain the system quickly Soak up/block off escaping water with thick towels Call a qualified plumber. To find your nearest WaterSafe accredited plumber visit watersafe.org.uk If water has leaked near your electrics or into any electrical appliances, switch them off at the mains Turn off taps once the pipework is repaired to avoid further flooding While the adverse weather persists, we will be postponing planned works to focus on fixing bursts and dealing with emergency jobs. We are sorry for any pre-booked appointments that will need to be postponed as a result and will rearrange them at the earliest possible opportunity.

If you are concerned your underground pipework might be leaking please contact our Customer Services team by sending an email to our Customer Services Team or by phoning 01737 772000 option 2. Alternatively, if you have an emergency, please call 01737 772000.

Many thanks

Jenny Rhodes
Head of Supply
SES Water

Update issued 18th December 2022