SES Water – our water supply company

SES Water (“SES”) can trace its origins back to the mid 19th century, when Victorian engineers began to supply water direct to people’s homes and continues today to serve Buckland as one of the UK’s smallest supply-only water companies.  During the five years leading up to 2015 SES has invested more than £100M to help secure supplies and improve network resilience.  This has included a major upgrade of their Bough Beech treatment works; a new water main along the A217, and a new strategic main between Outwood and Buckland.

SES continues to invest in the renewal of its network of water supply pipes and is proud to have one of the lowest leakage levels in the industry.  If you spot a leak please click report it to help SES to take prompt action or, if you prefer call 01737 772000.

Winter precautions

We may not experience quite the same drop in temperatures as the fictional city Winterfell in the Game of Thrones series, but we still need to prepare our homes for the cold weather and here are some of the ways you can do this!

  • Insulate cold water tanks and lag pipes
  • Fix dripping taps – even a small trickle can result in a frozen pipe
  • Find your internal stop tap and make sure you can turn it off – most are under the kitchen sink
  • Leave the heating on low if you are away
  • If you have a burst pipe turn off the stopcock, leave a tap on to allow the thawed water to escape and contact a WaterSafe plumber. SES’s sister company SES Home Services is registered with WaterSafe and they may be able to help you!

Find out more on SES’s website.

Water – be water wise

The SES supply area is within the driest and most densely populated part of the UK and the average domestic consumption rate is currently 160 litres per person, per day.  SES is encouraging us all to play our part to help preserve supplies and asks you to consider:

Could you save money by installing a water meter?

Use the SES online water energy calculator to find out if you could save money having a water meter.  To apply, please call SES on 01737 772000 or apply online.  Click water meters to find out more.

Are you making the most of SES offers to help you use less water?

SES customers can order a free water saving pack that includes a Bubblestream kitchen tap attachment and an aerated showerhead.  Click save water  to order your pack today.

SES Support Scheme

If you pay your water bill to SES or to a housing association and are experiencing financial difficulty you may be eligible for a reduction in your water charges.

Please click SES Support Scheme or call the SES Customer Services Team on 01737 772000 to find out more.

SES Helping Hands Scheme

SES offers a range of serviced as part of their Helping Hands Scheme – click here to find out more.

Water Resources

You may remember the 2016-17 winter was very cold and grey but it was actually quite dry and we only received two-thirds of the long-term average rainfall.  SES rely heavily on winter rain for customer supplies; this is known as the ‘recharge season’ when the rain is able to reach the water-holding rock underground, which can then be abstracted for treatment.  We had a wet end to the summer of 2017 but all that rain either evaporated quickly or was used by plants and trees rather than seeping into the soil and below.

October marked the start of the recharge season and we only received 35% of average rainfall – November was also well below average.  We now need a lot of rain over the next few months to return our groundwater levels to normal – a second dry winter could result in restrictions, such as a hosepipe ban, in the spring.

Rainfall data                                               

Our local water supply company has been measuring the amount of rainfall at the Head Office site in Redhill since 1910.  Click water resources to see the latest updates that include recently reported water levels in the SES Bough Beech reservoir and in the Wellhouse borehole.

If you would like to explore further the EA (Environment Agency) publishes monthly water situation reports and weekly rainfall and river reports.

Sewerage Services

Buckland is provided with sewerage services by Thames Water and the charges levied are included within the bills issued by SES.  Click Thames Water to find out more.