Most highways issues should be reported to Surrey County Council (SCC) either online or by telephoning 0300 200 1003 (9am to 5pm, Monday to Friday, excluding bank holidays). If a footpath has a tarmac surface any problems along the footpath need to be reported to SCC. SCC Councillor Helyn Clack, has also invited residents to email her with details of any reports you submit to Surrey Highways.
Mole Valley District Council (MVDC)
Sometimes an issue you may think relates to highways is reported to MVDC, our District Council including abandoned vehicles, street cleaning, missing or damaged road names (which need to be reported under “General Enquiry” as currently there is no specific link on MVDC’s website), dead animals and fly tipping. A missed bin collection can be reported here.
Our two local District Councils provide advice on noise nuisance on their websites – if the noise is coming from Mole Valley click Noise in MVDC and if from Reigate and Banstead click Noise in R&B. Both Councils have a link on the relevant page to report the noise pollution.
Rights of Way (footpaths, bridleways, byways and BOATs)
To report a problem on a Right of Way please visit this page of SCC’s website. SCC requires you to register before you can report a problem on a Right of Way – please don’t be put off, it doesn’t take long.
Motorways and Trunk Roads
These are maintained by Highways England, refer to this page for further information including a map showing these types of highway and guidance on reporting a problem. The A3 is currently the only trunk road in Surrey.
If flooding is serious enought to be a threat to life or a house is likely to flood SCC advises residents to call 999, or the Environment Agency Hotline 0800 80 70 60. If a road is flooded SCC asks you to treat this as an emergency and call 0300 200 1003.
Should you be affected by noise there are two sites you can use to monitor aircraft movements, identify specific aircraft and register a noise complaint – click Gatwick or Heathrow. On 1st April 2019 Gatwick reintroduced the option of calling 01293 311568 to register a complaint and also publicised links to submit an online complaint via PC or mobile.
Refer to this poster to report scam mail to Royal Mail.